Terms of Service | Souq Waffar UAE
Last Updated: October 03, 2026
Welcome to Souq Waffar UAE. These Terms of Service govern your use of our website and services, as well as purchases made through our store. By using the website or placing an order, you agree to these Terms and the related policies, without prejudice to any mandatory rights granted to you under applicable law.
Use of the Store
The store must be used only for lawful purposes. You may not misuse the website, attempt to disrupt or interfere with its operation, circumvent its systems, introduce malicious software, or collect other users’ data without authorization.
Product Information
We make reasonable efforts to display product names, images, specifications, and prices as accurately as possible. Minor variations in color or appearance may occur due to screen settings, supplier updates, or manufacturing differences, provided that such variations do not affect the essential characteristics of the product.
If there is an obvious error in the price, description, or availability of a product, we reserve the right to correct the error and contact you before processing the order, or to cancel the order if it cannot be fulfilled. Any amount already collected, if applicable, will be refunded in accordance with the payment method used and applicable law.
Availability and Stock
Adding a product to your cart does not constitute a final reservation of that product. Order fulfillment is subject to stock availability at the time of processing. If a product becomes unavailable after an order has been placed, we will contact you regarding available alternatives, cancellation of the unavailable item, or cancellation of the order, as appropriate.
Orders and Acceptance
Receipt of your order by the store does not necessarily constitute final acceptance of the order. We may need to verify your phone number, delivery address, or product availability before processing your order.
We reserve the right to reject or cancel an order in cases involving incorrect information, suspected fraud or misuse, a material pricing error, product unavailability, or inability to complete delivery.
Prices and Payment
Prices are displayed in the currency available for the store or market you are browsing. Certain fees may or may not be included depending on the country, shipping method, and applicable rules.
We may offer Cash on Delivery (COD) and/or other payment methods depending on the country. When Cash on Delivery is selected, the total amount becomes payable upon delivery in accordance with the terms displayed during checkout.
Shipping and Delivery
Displayed delivery times are estimates and may be affected by the delivery location, shipping carrier, operational demand, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Customers must provide a valid and accurate phone number and delivery address and remain reachable for delivery purposes.
Exchanges, Returns, and Refunds
Exchanges, returns, and refunds are subject to our Returns and Refunds Policy published on the store.
Accounts and Customer Information
You are responsible for ensuring that the information you provide when placing an order is accurate and complete. If you create an account, you are also responsible for protecting your login credentials and maintaining the confidentiality of your account information.
Intellectual Property
Content published on the store, including its design, text, visual elements, logos, and original content, is protected by the intellectual property rights of its respective owners.
You may not copy, republish, reproduce, or commercially exploit such content without authorization, except for personal use permitted by applicable law.
Third-Party Services and External Links
The store may rely on third-party services, including shipping companies, payment providers, analytics services, and communication platforms. Certain features and services may also be subject to the terms and policies of those third parties.
Privacy
The collection and use of personal information are governed by our Privacy Policy.
Fraud Prevention and Misuse
We may take reasonable measures to verify orders and protect the store and its customers against fraud, fraudulent orders, abuse, or unlawful use.
Limitation of Liability
To the extent permitted by applicable law, we are not liable for indirect damages resulting from failures, disruptions, or delays beyond our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, nor does it affect any mandatory consumer rights provided under applicable law.
Force Majeure
The performance of certain obligations may be delayed or prevented due to events beyond our reasonable control, including natural disasters, decisions or actions by governmental authorities, transportation disruptions, service interruptions, or similar circumstances.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, operational practices, or legal requirements.
The version published on the store will apply from its stated effective or update date, without prejudice to any rights that arose before the update in accordance with applicable law.
Applicable Law and Consumer Rights
Relevant laws apply to each transaction according to the customer’s country, the market through which the purchase was made, and wherever such legal provisions are mandatory.
These Terms are not intended to waive, restrict, or reduce any statutory consumer protection that cannot legally be excluded or limited by agreement.
Contact Us
For inquiries, please contact us at Support@souqwaffar.com OR orders@souqwaffar.com.