{"id":24346,"date":"2026-10-04T06:04:26","date_gmt":"2026-10-04T03:04:26","guid":{"rendered":"https:\/\/souqwaffar.com\/uae\/?page_id=24346"},"modified":"2026-10-04T06:14:50","modified_gmt":"2026-10-04T03:14:50","slug":"returns-refunds-exchanges-policy","status":"publish","type":"page","link":"https:\/\/souqwaffar.com\/uae\/returns-refunds-exchanges-policy\/","title":{"rendered":"Returns, Refunds &#038; Exchanges Policy | Souq Waffar UAE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24346\" class=\"elementor elementor-24346\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0472a7f e-flex e-con-boxed e-con e-parent\" data-id=\"0472a7f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85d020c elementor-widget elementor-widget-wd_text_block\" data-id=\"85d020c\" data-element_type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1>Returns, Refunds &amp; Exchanges Policy | Souq Waffar UAE<\/h1><p><strong>Last Updated: October 03, 2026<\/strong><\/p><p>At <strong>Souq Waffar<\/strong>, we aim to provide customers in the United Arab Emirates with a reliable and transparent shopping experience. This policy explains the conditions and procedures applicable to returns, refunds, and exchanges.<\/p><h2>I. Return &amp; Refund<\/h2><h3>A. What Can I Return for a Refund?<\/h3><p>A product may be eligible for return and refund in cases such as:<\/p><ul><li><p>The item received is incorrect or defective.<\/p><\/li><li><p>The item is broken or damaged.<\/p><\/li><li><p>The product has a technical issue.<\/p><\/li><li><p>The product is a non-consumable item.<\/p><\/li><li><p>The product received is materially different from its description on the store.<\/p><\/li><li><p>There is a size-related issue.<\/p><\/li><\/ul><p>Consumable products are products that are depleted or visibly consumed through use, such as liquids, sprays, pastes, adhesive products, and similar items.<\/p><p>If none of the above conditions applies and you simply change your mind, you may still request a return and refund within the applicable return period; however, additional charges may apply to cover return shipping costs.<\/p><h3>B. Types of Return &amp; Refund Requests<\/h3><p>You may request:<\/p><ul><li><p>A return and refund for the entire order; or<\/p><\/li><li><p>A return and refund for an individual item from the order.<\/p><\/li><\/ul><h3>C. Return &amp; Refund Eligibility<\/h3><p>To qualify for a return and refund:<\/p><ul><li><p>The request must be submitted within <strong>14 days from the delivery date<\/strong>.<\/p><\/li><li><p>Proof of purchase must be available, such as the shipping bill, order details, or other acceptable proof associated with the product.<\/p><\/li><li><p>The reason for the return must meet the conditions described in this policy.<\/p><\/li><\/ul><h3>D. Product Condition<\/h3><p>Before submitting a return request, please ensure that the product:<\/p><ul><li><p>Is in its original condition.<\/p><\/li><li><p>Includes its original box, packaging, tags, warranty cards, and accessories, where applicable.<\/p><\/li><li><p>Has not been damaged while in your possession.<\/p><\/li><li><p>Has not been used, washed, soiled, stained, or altered.<\/p><\/li><li><p>Has intact quality-control seals, return tags, and warranty seals where applicable.<\/p><\/li><li><p>Is the same product that was originally delivered to you.<\/p><\/li><\/ul><h3>E. How to Request a Return &amp; Refund<\/h3><p>For UAE orders, submit your request through:<\/p><p><a href=\"https:\/\/damenkom.com\/uae-request\/\">Submit a UAE Return or Refund Request<\/a><\/p><p>You may be required to provide:<\/p><ul><li><p>Details explaining the issue with the product.<\/p><\/li><li><p>Proof of purchase or the shipping bill.<\/p><\/li><li><p>Evidence showing that the product qualifies for return and refund, such as clear photos or a video.<\/p><\/li><\/ul><p>Additional information may be requested when necessary to verify the order or the issue reported.<\/p><p>After your request is submitted:<\/p><ol start=\"1\"><li><p>The request may take up to <strong>24 hours<\/strong> to be created and reviewed.<\/p><\/li><li><p>You will be notified once the request has been approved and created.<\/p><\/li><li><p>The courier may contact you within <strong>15 business days<\/strong> to arrange collection of the product.<\/p><\/li><li><p>The returned product will be received and inspected at the warehouse.<\/p><\/li><li><p>Once the return is successfully verified, the applicable refund process will be completed.<\/p><\/li><\/ol><p>Please do not send the product independently before receiving the appropriate return instructions.<\/p><div><hr><\/div><h2>II. Exchange<\/h2><h3>A. What Can I Exchange?<\/h3><p>A product may be eligible for exchange in cases such as:<\/p><ul><li><p>The item received is incorrect or defective.<\/p><\/li><li><p>The item is broken or damaged.<\/p><\/li><li><p>The product has a technical issue.<\/p><\/li><li><p>There is a color-related issue.<\/p><\/li><li><p>The product is a non-consumable item.<\/p><\/li><li><p>The product received is materially different from its description.<\/p><\/li><li><p>The product has not already been successfully exchanged more than once.<\/p><\/li><\/ul><p>Consumable products include products that are depleted or visibly consumed through normal use, such as liquids, sprays, pastes, adhesive products, and similar items.<\/p><p>If none of these conditions applies and you simply change your mind, you may still request an exchange within the applicable period, but additional shipping charges may apply.<\/p><h3>B. Types of Exchange Requests<\/h3><p>You may request:<\/p><ul><li><p>An exchange for the entire order; or<\/p><\/li><li><p>An exchange for an individual item from the order.<\/p><\/li><\/ul><h3>C. Exchange Eligibility<\/h3><p>To qualify for an exchange:<\/p><ul><li><p>The request must be submitted within <strong>14 days from the delivery date<\/strong>.<\/p><\/li><li><p>Proof of purchase must be available, such as the shipping bill, order information, or another acceptable form of proof.<\/p><\/li><li><p>The reason for the exchange must meet the applicable conditions described above.<\/p><\/li><\/ul><h3>D. Product Condition for Exchange<\/h3><p>Before submitting an exchange request, please ensure that the product:<\/p><ul><li><p>Is in its original condition.<\/p><\/li><li><p>Includes its original box, packaging, tags, warranty cards, and accessories, where applicable.<\/p><\/li><li><p>Has not been damaged while in your possession.<\/p><\/li><li><p>Has not been used, washed, soiled, stained, or altered.<\/p><\/li><li><p>Has intact quality-control seals, return tags, and warranty seals where applicable.<\/p><\/li><li><p>Is the same product that was originally delivered to you.<\/p><\/li><\/ul><h3>E. How to Request an Exchange<\/h3><p>For UAE orders, submit your exchange request through:<\/p><p><a href=\"https:\/\/damenkom.com\/uae-request\/\">Submit a UAE Exchange Request<\/a><\/p><p>You may be required to provide:<\/p><ul><li><p>Details of the product issue or reason for exchange.<\/p><\/li><li><p>Proof of purchase or the shipping bill.<\/p><\/li><li><p>Photos or video demonstrating that the product qualifies for exchange.<\/p><\/li><\/ul><p>Additional order or purchase information may be requested where necessary.<\/p><p>After submitting your request:<\/p><ol start=\"1\"><li><p>The request may take up to <strong>24 hours<\/strong> to be created and reviewed.<\/p><\/li><li><p>You will be notified once the request has been approved and created.<\/p><\/li><li><p>The courier may contact you within <strong>15 business days<\/strong> to arrange collection of the product.<\/p><\/li><li><p>The returned item will be inspected at the warehouse.<\/p><\/li><li><p>The exchange will then be processed according to product availability and the approved request.<\/p><\/li><\/ol><h2>Change-of-Mind Returns or Exchanges<\/h2><p>If the product is otherwise eligible for return but there is no defect, damage, technical problem, incorrect item, or other qualifying product issue, a return or exchange may still be accepted within the <strong>14-day period<\/strong>.<\/p><p>In such cases, the customer may be required to pay the applicable shipping or return costs.<\/p><h2>Proof and Verification<\/h2><p>Photos, videos, order information, shipping documents, or other evidence may be requested to verify the condition of the product and confirm eligibility for a return, refund, or exchange.<\/p><p>Providing evidence does not automatically approve a request; the request will be reviewed according to the conditions of this policy.<\/p><h2>Contact<\/h2><p>For questions regarding an order, return, refund, or exchange, please contact:<\/p><p><strong><a href=\"mailto:support@souqwaffar.com\">support@souqwaffar.com <\/a><\/strong>or<strong><a href=\"mailto:orders@souqwaffar.com\"> orders@souqwaffar.com<\/a><\/strong><\/p><p>For UAE return and exchange requests:<\/p><p><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/damenkom.com\/uae-request\/\">Submit Your Request<\/a><\/strong><\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns, Refunds &amp; Exchanges Policy | Souq Waffar UAE Last Updated: October 03, 2026 At Souq Waffar, we aim to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-24346","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns, Refunds &amp; 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